Correlation Matrix

Customer distribution

Category wise customer distribution

Word Cloud

Note:- large size represent frequent occurence of type of issue.

Model output train set

          Reference
Prediction   0   1
         0  68   0
         1  20 332

      Accuracy          Kappa  AccuracyLower  AccuracyUpper   AccuracyNull 
  9.523810e-01   8.431431e-01   9.274121e-01   9.706739e-01   7.904762e-01 
AccuracyPValue  McnemarPValue 
  3.538467e-21   2.151786e-05 

Model output test set

          Reference
Prediction  0  1
         0  3  5
         1 19 79

      Accuracy          Kappa  AccuracyLower  AccuracyUpper   AccuracyNull 
   0.773584906    0.100424328    0.682099446    0.849223247    0.792452830 
AccuracyPValue  McnemarPValue 
   0.730233718    0.007963489 

Model Plot

Variable Importance plot

partial dependence plot

Recommendations

These recommendation are based on random forest predictive model

Data